Refund Policy

Failed generations

A confirmed failed image or video generation restores the credits or free-trial allowance used for that step. This is a credit adjustment, not a cash refund. If the provider’s submission is unconfirmed, contact us with the creation ID; we reconcile its status before retrying or adjusting credits.

Credit-pack refunds

For a wholly unused pack, request a refund within 14 days of purchase. If credits have been used, contact us: we review delivery failures, duplicate charges, unauthorized transactions and other issues individually. We do not promise a refund solely because you dislike an otherwise delivered AI result, but statutory cancellation, refund and consumer rights remain available.

How to request

Email support@hotellobbyaigenerator.co from your account email with your order reference and the reason for the request. We aim to respond within three business days. Approved payment refunds return through the payment provider to the original payment method; bank processing times can vary.

Credit adjustments

The credits corresponding to a completed payment refund are withdrawn. Partial refunds use the refunded proportion of the original payment. If those credits have already been spent, the remaining adjustment may prevent new generation until resolved. Original financial records are retained.

No recurring billing

Credit packs are one-time purchases. There is no subscription to cancel. A free trial and a sandbox payment have no cash value; sandbox checkout does not charge real money or add production credits.